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dtac brings smart service to revolve dtac centers nationwide that give customers experiences with digital lifestyle more convenient and fast with new-look staff on sporty and smart casual uniforms

March 27, 2017dtac continues to create “FLIP IT” phenomenon to revolve dtac service centers, dtac dInfinite, and dtac shops nationwide in order to give customers experience with digital lifestyle more convenient and fast. Customers will notice new-look dtac staff uniforms with sporty and smart casual styles. Besides, customers will experience modern innovation and technology with five new exclusive zones covering all digital lifestyles: Speedy Queue, Knowledge Table, Smart Table, e-Brochure Wall, and Experience Corner. Customers will obtain benefits and convenience of services in testing and buying products including advices and fast after-sales services from well-trained staff. This new experience with digital lifestyle will start on April 1 at dInfinite on 4th fl. of Siam Paragon and other 4 branches opening by Q2. Customers can experience new-look dtac service centers, dtac dInfinite, and dtac shops over 500 locations around the country, in order for dtac to become No. 1 digital brand in Thailand.
Mr. Panya Vechbanyongratana, Chief Sales Officer, Total Access Communication PLC. or dtac, said: “dtac has improved our services under the new brand platform “FLIP IT” by offering customers ‘Smart Services’ in two main categories: staff service and service process at dtac service center and dtac dInfinite. Customers will receive modern experiences that match their digital lifestyles more than ever. With smart service from our staff, customers will experience great service from our staff, who are considerate, active, energetic, and friendly. They will wear two new and modern uniforms: sporty and smart casual. The sporty uniform consists of t-shirt, jogger pants, and sneakers while the latter consists of sports jacket and cool cardigan. These uniforms come with 7 different looks for 7 days so that staff will enjoy with ‘Mix and Match’ outfits that reflect the taste of service serving customers with honor and enthusiasm in the digital era.
For the new service process, customers will gain and feel the modern innovations and technologies of new services through 5 exclusive zones covering every digital lifestyles unceasingly:

1.     Speedy Queue This service offers convenience and fast response from the first moment with a new queue management system. dtac customers can make transactions more easily and can make an appointment in advance online prior to their arrival to the service center via an app.
2.     Knowledge Table The table is full of entertainment experience in digital live streaming through ‘dtac Music Infinite’ and ‘Primetime’ apps on a big screen tablet (supporting both iPad and Samsung Galaxy Pad). In addition, to easily have an access to the favorite digital experience, customers can shop online via dtac online including home delivery service or customers can inquire more information at dtac community service.
3.     Smart Table dtac customers can be the first to participate product testing on every tester model along with the best-value promotions. Moreover, they can check up-to-date product specifications via a multimedia touch screen on the Smart Table.
4.     e-Brochure Wall This let customers choose the right promotion and see the most updated information via a touch screen. e-Brochure Wall benefits all customers’ needs. Customers can also scan a QR code to receive an instant information via e-mail or SMS. More importantly, it is definitely environmentally friendly.
5.     Experience Corner This service offers an up-to-date trend of cool gadgets and accessories that digital generation should not miss in order to gain new experiences and never be fallen behind in the digital era.