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BANGKOK, THAILAND – November 8, 2016—Aegon Direct & Affinity Marketing Services (ADAMS) has rebranded as Aegon Insights to better reflect its enhanced use and application of data, providing a deeper understanding of customers and their channel preferences. As one of Asia’s leading insurance marketing consultancy companies, the new Aegon Insights will continue with the mission of helping its business partners create more customer value, but according to Mr. Richard Ng, President, it was time for a change. 

“We’ve always been a customer centric organization”, he stated in announcing the rebranding, “but as our approach has become more dynamic and in-tune with customer preferences, the time is right to highlight our evolution as a more data-driven organization. We are now providing our business partners with even deeper insight into their customers’ behavior, and our new name is a reflection of that.”

Also behind the new name is a highly qualified team of data scientists who work to turn information and intelligence into actionable insights, paving the way for a more relevant, meaningful customer experience during the insurance purchase journey. Ms. Kelly Yong, Chief Executive Officer, Aegon Insights Thailand, puts it this way: “Taking a proactive and customer-focused approach to apply our data insights to guide us in designing the customer journey, we are now able to bring a differentiated solution to our business partners. Our approach means customer engagement insights drive contact experiences across all channels – to leave customers feeling heard and in control.”
The cornerstone of Aegon Insights is Aegon IRIS, a proprietary, end-to-end platform that provides data-driven omni-channel insurance distribution. “With Aegon IRIS,” says Mr. Ng, “we help our partners to listen to customers, understand their protection needs and create customized journeys via their preferred channels, keeping the focus on the quality of the experience itself..”

Aegon Insights is the Asia Pacific-based insurance marketing and consulting arm of the Aegon Group, one of the world’s largest life insurance, pension and asset management group of companies. Aegon Insights has operations in Australia, China, Indonesia, Japan and Thailand, with its regional office in Hong Kong. Aegon Insights (Thailand) Limited is the Aegon Insights entity in Thailand and in November 2016 was assessed and passed the requirements to be awarded with international standards certification ISO27001 for the management of information security. The Aegon Insights Thailand office is located in Bangkok.

With expertise in customer journey design and distribution of protection products, Aegon Insights provides solutions for its business partners and their customers; from customer analytics insights with actionable models, integrated distribution platform solutions, innovative product design, marketing campaign and omni-channel distribution design; through to assistance with policy administration and claims management.