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dtac offers flood relief to customers and closely monitors base stations across Thailand to ensure service continuity

October 11, 2016 – dtac has released flood relief measures to help customers, both prepaid and postpaid, and flood victims and has set up network monitoring team to work 24 hours a day to ensure base stations continue to operate during the flood and increase customer confidence throughout the country.
Heavy rain and flooding has hit people in many provinces, which prompted Total Access Communication PLC or dtac to offer relief measures to prepaid and postpaid customers living in flood-affected areas, including Tak, Phitsanulok, Pichit, Phetchabun, Nakhon Sawan, Chaiyaphum, Nakhon Ratchasima, Ayutthaya, Ang Thong, Lop Buri, Uthai Thani, and Chai Nat. dtac offers prepaid customers Jaidee emergency calls, while postpaid customers will receive a 7-day bill payment extension.

Mr. Prathet Tankuranun, Chief Technology Officer, Total Access Communication PLC or dtac said, “In addition to offering flood relief to help affected customers in flooded areas, dtac also continues to monitor its network closely and prepares for any emergency situation in the flooded and watched areas, in which all base stations are equipped with power generators according to the emergency response plan. A surveillance team works around the clock and can be dispatched immediately in case of emergency maintenance. We also coordinate with relevant power authorities in each region to ensure exchange stations continue to be powered in case of power outage due to high flood, thus minimizing potential impact to base stations, so that we can maintain our customer confidence and help relieve suffering from the flood.”
dtac continues to closely and continuously monitor flooding situations and prepares to extend its relief measures to other provinces. dtac customers can obtain flood relief support from dtac call center 1678.