dtac Reveals 30% Increase in Customer Satisfaction after Super 4G Expansion in 50 Provinces - PostupnewsEN

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วันอังคารที่ 5 เมษายน พ.ศ. 2559

dtac Reveals 30% Increase in Customer Satisfaction after Super 4G Expansion in 50 Provinces

& Projects 4G Growth in All Districts by Q3 2016 while Enhancing Customer Experiences for Local and International Use During Songkran Festival
Extension of Super 4G on 1800 MHz to over 50 provinces and 4G on 2100 MHz in every province in Q1, 30% rise in customer satisfaction survey, upcoming 4G growth plan to all districts by Q3
·         First in Thailand for revolutionary WiFi Calling to make voice calls globally with WiFi
·         More countries added into Roam Like Home package for the best roaming experience, leveraging from Worry Free non-stop data roaming service
·         and dtac BLUE MEMBER’s Blue Care no matter where they are in the world

April 5, 2016 – In emphasizing its technology leadership and welcoming Songkran festival, dtac continues to march forward with Super 4G and an expansion of 4G on 1800 MHz in over 50 provinces and 4G on 2100 MHz in every province during this year’s first quarter. Recent customer satisfaction survey shows continuously improved results regarding network perception of dtac customers and general ones and net promoter score – better customer experiences towards dtac products/services and better support from customers. Today dtac also marks another significant step to expand the current “Roam Like Home” package, offering unlimited incoming/outgoing calls, SMS and Internet in the United States of America, to other countries: Australia, Cambodia, and soon in Myanmar and Malaysia. With the non-stop data roaming package, customers can enjoy traveling in 60 countries around the world while gaining a full control over data usage without having to worry about bill shock. For dtac customers who are planning a trip during Songkran Festical, dtac 4G roaming is now available with 78 network operators in 54 countries worldwide. With the latest technology on “WiFi Calling” service, dtac customers can now use their smartphone and WiFi connection to make and receive calls for free. dtac BLUE MEMBER customers will also enjoy benefits and 24/7 insurance coverage from BLUE CARE, regardless of where they will be in the world. 
Prisana Ratanasuwanasri , Senior Vice President, Postpaid Division, Total Access Communication PLC or dtac, said, “For the best 4G customer experience, Super 4G by dtac has currently covered the area of Bangkok metropolitan, Chiang Mai, Chiang Rai, Khon Kaen, Nakornsawan, Phuket, Songkla, Surathani, Ubonratchathani and other 50 provinces across Thailand in this year’s first quarter. By the 3rd quarter of 2016, dtac’s Super 4G is projected to reach 878 districts. 
Moreover, dtac has revolutionized voice calls with the launch of WiFi Calling or VoWiFi for the first time in Thailand. The revolutionary VoWiFi service on dtac’s Super 4G network allows customers to make and receive calls to/from both fixed and mobile phone numbers over WiFi network anywhere in the world, without roaming fees or extra charges. The revolutionary VoWiFi aims to extend voice services to areas with no cellular signal or even when in foreign countries. More than 10,000 dtac customers have signed up for this service in the soft launch period. 
dtac has been the only roaming service provider that allows unlimited outgoing/incoming calls, SMS sending/receiving and data usage in the United States of America on the Roam Like Home package priced at only 2,000 baht/7 days. Proven by the 30% rise in the package subscriber number, the success of Roam Like Home has been recognized, consequently leading to an expansion in participating countries. The package now includes 2 more countries: Australia and Cambodia while Malaysia and Myanmar are next destinations by this coming Songkran Festival. More countries are to be added in the list in the future.”

Special for both postpaid and prepaid dtac customers! Any roaming bills occurred during April 1 to June 30, 2016 receive a chance to win a tour package to USA, Australia and Cambodia for 6 prizes worth over 800,000 baht. Simply subscribe to dtac roaming package prior to your trip from April 1 to June 30, 2016 via 1678 dtac call center, any dtac service centers nationwide or www.dtac.co.th/ir. List of winners will be announced on August 1, 2016 on www.dtac.co.th/ir. Trip period will take place during August 15, 2016 to January 31, 2017. In case of any roaming service difficulties while abroad, please contact dtac call center at +662-202-8100 anytime for free (limited to dtac and Happy numbers only). Visit www.dtac.co.th/IR for further details.
Traveling abroad has never been easier for BLUE MEMBER customers with all the 24-hour exclusive privileges from BLUE CARE service; for instance, ‘Life Care’ (accident insurance) with an insurance plan that compensates up to one million baht in case of accidental death anywhere in the world, ‘Roadside Assistance’ with technical support on the road throughout Thailand, ‘SIM Replacement’ within 24 hours in case of SIM card damage or loss in Thailand, ‘Roaming Assistance’ for any technical support with free call service (dial +662 202 8100) and SIM card replacement in case of SIM card damage or loss outside Thailand, airport transfer service and ‘Skootar’ new document delivery service with free 300-baht credit. For further assistance, please contact BLUE MEMBER Personal Service at *1806. Stay tuned for upcoming activities on www.dtac.co.th/dtacreward and dtac reward Line official account.

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List of dtac Super 4G-enabled provinces (4G on 1800 MHz)
Krabi, Bangkok, Kanchanaburi, Kampangpetch, Khon Kaen, Chantaburi, Chacherngsao, Chonburi, Chumpon, Chiang Rai, Chiang Mai, Trang, Trat, Tak, Nakornnayok, Nakornpathom, Nakornratchasima, Nakornsithammarat, Nakornsawan, Nontaburi, Buriram, Pathumthani, Prachuap Khiri Khan, Prachinburi, Pattani, Ayutthaya, Phang Nga, Pichit, Pitsanulok, Petchburi, Phetchabun, Phuket, Yala, Ranong, Rayong, Ratchaburi, Lopburi, Songkla, Satun, Samutprakan, Samutsongkram, Samutsakorn, Sa Kaeo, Singburi, Supanburi, Suratthani, Ang Thong, Udonthani and Ubonratchathani.

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