& Projects 4G Growth in All Districts by Q3 2016
while Enhancing Customer Experiences for Local and International Use During Songkran Festival
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First in Thailand for revolutionary WiFi Calling to make voice calls globally with WiFi
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More
countries added into Roam Like Home package for the best roaming
experience, leveraging from Worry Free non-stop data roaming service
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and dtac BLUE MEMBER’s Blue Care no matter where they are in the world
April 5, 2016 – In emphasizing its technology
leadership and welcoming Songkran festival, dtac
continues to march forward with Super 4G and an expansion of 4G on 1800
MHz in over 50 provinces and 4G on 2100 MHz in every province during
this year’s first quarter. Recent customer satisfaction survey shows
continuously improved results regarding network perception of dtac customers and general ones and net promoter score – better customer experiences towards dtac products/services and better support from customers. Today dtac
also marks another significant step
to expand the current “Roam Like Home” package, offering unlimited
incoming/outgoing calls, SMS and Internet in the United States of
America, to other countries: Australia, Cambodia, and soon in Myanmar
and Malaysia. With the non-stop data roaming package,
customers can enjoy traveling in 60 countries around the world while
gaining a full control over data usage without having to worry about
bill shock. For dtac customers who are planning a trip during Songkran Festical, dtac 4G roaming is now available with
78 network operators in 54 countries worldwide. With the latest technology on “WiFi Calling” service, dtac customers can now use their smartphone and WiFi connection to make and receive calls for free. dtac BLUE MEMBER customers will also enjoy benefits and
24/7 insurance coverage from BLUE CARE, regardless of where they will be in the world.
Prisana Ratanasuwanasri , Senior Vice President, Postpaid Division,
Total Access Communication PLC or dtac, said, “For the best 4G customer experience, Super 4G by dtac
has currently covered the area of Bangkok metropolitan, Chiang Mai,
Chiang Rai, Khon Kaen, Nakornsawan, Phuket, Songkla, Surathani,
Ubonratchathani and other
50 provinces across Thailand in this year’s first quarter. By the 3rd quarter of 2016, dtac’s Super 4G is projected to reach 878 districts.
Moreover, dtac has revolutionized voice calls with the launch of WiFi Calling or VoWiFi for the first time in Thailand.
The revolutionary VoWiFi service on dtac’s
Super 4G network allows customers to make and receive calls to/from both
fixed and mobile phone numbers over WiFi network anywhere in the world,
without roaming fees or extra charges. The revolutionary VoWiFi aims
to extend voice services to areas with no cellular signal or even when
in foreign countries. More than 10,000 dtac customers have signed up for this service in the soft launch period.
dtac
has been the only roaming service provider that allows unlimited
outgoing/incoming calls, SMS sending/receiving and
data usage in the United States of America on the Roam Like Home
package priced at only 2,000 baht/7 days. Proven by the 30% rise in the
package subscriber number, the success of Roam Like Home has been
recognized, consequently leading to an expansion in participating
countries. The package now includes 2 more countries: Australia and
Cambodia while Malaysia and Myanmar are next destinations by this coming
Songkran Festival. More countries are to be added in the list in the
future.”
Special for both postpaid and prepaid dtac customers! Any roaming bills occurred during April 1 to June 30, 2016 receive
a chance to win a tour package to USA, Australia and Cambodia for 6 prizes worth over 800,000 baht. Simply subscribe to dtac roaming package prior to your trip from April 1 to June 30, 2016 via 1678 dtac call center, any dtac service centers nationwide or
www.dtac.co.th/ir. List of winners will be announced on August 1, 2016 on
www.dtac.co.th/ir. Trip period will take place
during August 15, 2016 to January 31, 2017. In case of any roaming service difficulties while abroad, please contact dtac call center at +662-202-8100 anytime
for free (limited to dtac and Happy numbers only). Visit
www.dtac.co.th/IR for further details.
Traveling
abroad has never been easier for BLUE MEMBER customers with all the
24-hour exclusive privileges from BLUE CARE
service; for instance, ‘Life Care’ (accident insurance) with an
insurance plan that compensates up to one million baht in case of
accidental death anywhere in the world, ‘Roadside Assistance’ with
technical support on the road throughout Thailand, ‘SIM Replacement’
within 24 hours in case of SIM card damage or loss in Thailand,
‘Roaming Assistance’ for any technical support with free call service
(dial +662 202 8100) and SIM card replacement in case of SIM card damage
or loss outside Thailand, airport transfer service
and ‘Skootar’ new document delivery service with free 300-baht credit.
For further assistance, please contact BLUE MEMBER Personal Service at
*1806. Stay tuned for upcoming activities on
www.dtac.co.th/dtacreward and dtac reward Line official account.
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List of dtac Super 4G-enabled provinces (4G on 1800 MHz)
Krabi,
Bangkok, Kanchanaburi, Kampangpetch, Khon Kaen, Chantaburi,
Chacherngsao, Chonburi, Chumpon, Chiang Rai, Chiang Mai, Trang, Trat,
Tak, Nakornnayok, Nakornpathom, Nakornratchasima,
Nakornsithammarat, Nakornsawan, Nontaburi, Buriram, Pathumthani,
Prachuap Khiri Khan, Prachinburi, Pattani, Ayutthaya, Phang Nga, Pichit,
Pitsanulok, Petchburi, Phetchabun, Phuket, Yala, Ranong, Rayong,
Ratchaburi, Lopburi, Songkla, Satun, Samutprakan, Samutsongkram,
Samutsakorn, Sa Kaeo, Singburi, Supanburi, Suratthani, Ang Thong,
Udonthani and Ubonratchathani.
