·Recipient must inform the porting requestors on the conditions/process for port out and services.
·The
porting requestors must fill out and sign the Porting Request Form and
also certify by signing the identification card copy and relevant
documents including
the telecom numbers to be ported out.
·All
above is to effectively protect customers against any possible porting
out of telecom numbers by non-owners or porting out of numbers against
true will of
the customers.
February 24, 2016 – dtac
is very pleased that NBTC resolved that all mobile operators shall
strictly follow the NBTC’s regulation for mobile number portability
and guidelines for porting numbers to another mobile operator
especially in convenience store, in order to protect subscribers’
rights. This means that all operators shall ensure that the requestor is
well informed of port out by filling out the request form
and certify that he or she is the real owner of telecom number and also
the owner of the ID cards and relevant documents. This is to prevent
possible misuse of ID cards and fraud.
Mr. Sigvart Voss Eriksen, Chief Marketing Officer, Total Access Communication PLC or dtac said, “dtac
has strictly followed the NBTC’s mobile number
portability process for porting-in, which requires that the requester
fills out an application form and the mobile operator verifies the
requester’s actual ID card or other equivalent document, collects a copy
of such identification certified true copy by
the subscriber’s signature, and return a copy of service agreement to
the subscriber. As for porting-out requests, the same practice shall
also apply, which means it cannot process any porting request without
necessary documents. dtac is fully aware that
the
NBTC has issued the rules to protect consumer’s rights against wrong
doers who look to exploit loopholes in the number portability process
and take unfair competitive advantage. It is reported to dtac
that most of porting requests initiated in convenience
stores are being submitted without necessary documents as required by
the NBTC’s regulations. It appears from cases reported to dtac
that key requirement of these rules were not followed when porting is
made in the convenient stores and such had misled and
created confusion and caused subscribers to make a misinformed
decision. That act is considered a threat to consumer’s rights, and
therefore should not be viewed as just an issue among mobile operators,
but a damage to the whole system. The rights of 75 million
consumers in Thailand must be protected from exploitation based on
unawareness.”
Under the current situation, dtac
believes that all stakeholders, including mobile operators,
subscribers, consumer right protection agencies, and most important of
all, the NBTC, as the regulator who oversees
service quality and creates a sustainable telecommunications services
for Thai consumers, should collaborate to resolve the issue in order to
elevate service standards and competitive advantage of the Thai economy.
