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dtac collaborates with the Foundation for the Blind in Thailand under the Royal Patronage of H.M. the Queen to launch “Nong Deee Dee *678 Voice Service” Call Center

, offering visually disabled people a sustainable career and self-pride
February 16, 2016 – dtac, in collaboration with the Foundation for the Blind in Thailand, launches “Nong Dee Dee *678 Voice Service” Call Center, operated by blind and visually impaired people. This initiative offers opportunities for the visually disabled to get to work, have pride in themselves and self-reliance, and contribute to their organization and society. This blind call center is located in the Foundation for the Blind in Thailand under the Royal Patronage of H.M. the Queen and is now operational to support dtac and Happy customers.
Mr. Lars Norling, Chief Executive Officer, Total Access Communication PLC or dtac said, “Nong Dee Dee *678 service by voice” call center employs blind and visually impaired people, in addition to other disabled employees who are already working in dtac Call Center. This new service is created as part of the Sustainability Management, which leverages dtac’s telecom technology to improve the quality of life and the Thai society. dtac uses the Corporate Social Responsibility policy as a guideline in running the business and driving the organization and society towards sustainability.
Mr. Sigvart Voss Eriksen, Chief Marketing Officer, Total Access Communication PLC or dtac said, “dtac and Happy customers can use the call center service by calling *678 (3 Baht per call) and leave a voice message on the system immediately without pressing any key. The blind agents will then listen to the voice record and respond to the customer via the interactive voice response system or SMS. Currently, customers can contact “Dee Dee” Call Center for services, such as check current voice and Internet usage, turn on/off service, payments, subscribe package, activate/deactivate SMS service, mobile number portability, set up mobile Internet, and other new services in the near future.”
Today, dtac operates 3 call centers in Bangkok at Chamchuri Square, Rangsit Klong 5, and Srinakarin and 2 regional call centers in Chiang Mai and Surat Thani. All call centers operate 24 hours a day, 7 days a week.
In addition to Thai customers, dtac has customers of various races and languages. Customers tend to use more Internet for information and social networking, and then they switch to 4G and smartphones more and more. As a result, they need mobile phone buying advice, promotions, information on phone functions and applications. dtac has continuously enhanced the capabilities of its call center agents in order to meet the dynamic demand and expectation of today’s customers. dtac Call Center’s current foreign language capabilities include Chinese, Burmese, Lao, Cambodian, Bahasa Melayu, Behasa Indonesia, Yawi, Japanese, Russian, and English, to support foreign tourists and expats living in Thailand. dtac’s customer service is also available on various social media, including Facebook, e-service via dtac website, Pantip, and Line, to support the mobile lifestyle of Internet users.