,
offering visually disabled people a sustainable career and self-pride
February 16, 2016
– dtac, in collaboration with the Foundation for the Blind in Thailand,
launches “Nong Dee Dee *678 Voice Service”
Call Center, operated by blind and visually impaired people. This
initiative offers opportunities for the visually disabled to get to
work, have pride in themselves and self-reliance, and contribute to
their organization and society. This blind call center
is located in the Foundation for the Blind in Thailand under the Royal
Patronage of H.M. the Queen and is now operational to support dtac and
Happy customers.
Mr. Lars Norling,
Chief Executive Officer, Total Access Communication PLC or dtac said,
“Nong Dee Dee *678 service by voice”
call center employs blind and visually impaired people, in addition to
other disabled employees who are already working in dtac Call Center.
This new service is created as part of the Sustainability Management,
which leverages dtac’s telecom technology to
improve the quality of life and the Thai society. dtac uses the
Corporate Social Responsibility policy as a guideline in running the
business and driving the organization and society towards
sustainability.
Mr. Sigvart Voss Eriksen,
Chief Marketing Officer, Total Access Communication PLC or dtac said,
“dtac and Happy customers can
use the call center service by calling *678 (3 Baht per call) and leave
a voice message on the system immediately without pressing any key. The
blind agents will then listen to the voice record and respond to the
customer via the interactive voice response
system or SMS. Currently, customers can contact “Dee Dee” Call Center
for services, such as check current voice and Internet usage, turn
on/off service, payments, subscribe package, activate/deactivate SMS
service, mobile number portability, set up mobile
Internet, and other new services in the near future.”
Today, dtac
operates 3 call centers in Bangkok at Chamchuri Square, Rangsit Klong 5,
and Srinakarin and 2 regional call centers in Chiang Mai and Surat
Thani. All call centers operate 24
hours a day, 7 days a week.
In addition
to Thai customers, dtac has customers of various races and languages.
Customers tend to use more Internet for information and social
networking, and then they switch to 4G and
smartphones more and more. As a result, they need mobile phone buying
advice, promotions, information on phone functions and applications.
dtac has continuously enhanced the capabilities of its call center
agents in order to meet the dynamic demand and expectation
of today’s customers. dtac Call Center’s current foreign language
capabilities include Chinese, Burmese, Lao, Cambodian, Bahasa Melayu,
Behasa Indonesia, Yawi, Japanese, Russian, and English, to support
foreign tourists and expats living in Thailand. dtac’s
customer service is also available on various social media, including
Facebook, e-service via dtac website, Pantip, and Line, to support the
mobile lifestyle of Internet users.
