and ready to support AEC customers with 10 foreign language capabilities
January 25, 2016 – dtac Call Center receives “The Consumer Protection Thailand Call Center Award 2015” for the second consecutive year from the Office of the Consumer Protection Board (OCPB) in cooperation with the Management System Certification Institute (Thailand). The award is made in recognition of dtac Call Center’s “Because We Care” strategy, which does not only focus on providing information service, but also making customers feel well taken care of whenever they need assistance. dtac Call Center is committed to providing good services for customers, whether it is general inquiry, service subscriptions, or problem reporting. Customers are very important to us and are someone we want to help with a smile. We will do everything to leave our customers impressed every time they contact us or use our service. Once impressed, they will share their experience with others.
Mr. Lars Norling, Chief Executive Officer, Total Access Communication PLC or dtac said, “dtac puts in continuous efforts to improve the service quality of dtac Call Center in order to supportdynamic requirements and expectations of today’s customers whose data usage increases through information searching and social network. With more customers switching to 4G smartphones, dtac call center agents must be knowledgeable and prepared to provide the customers with package and promotion details, mobile device buying guide, and instructions on features, functions, and applications. Thanks to all dtac call center staff for taking care of our customers and achieving the highest satisfaction level, which makes us win this honorable award for the second consecutive year.”
dtac Call Center is fully equipped to support AEC customers, with 10 foreign language capabilities, including Chinese, Myanmar, Lao, Cambodian, Bahasa Melayu, Bahasa Indonesia, Russian, Jawi, Japanese, and English. dtac also provides customer service through social media, such as Line and Facebook. dtac Online Community is a smart service that allows customers to search for information, ask questions and obtain answers as well as to access knowledge base that is continuously updated. Other customer service channels include e-service on dtac website and Pantip, which better suit customers’ modern lifestyle. For dtac Call Center staff, work is not just an assignment or responsibility, but it is to make customers happy through our service excellence.
