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dtac ready to support NBTC’s new MNP regulations and facilitate number porting subscribers

January 20, 2017 – dtac is ready to support the NBTC’s new Mobile Number Portability (MNP) regulations and facilitate MNP requests at all dtac service centers and dtac shops nationwide, starting from Friday, January 20, 2017.

The Office of the National Broadcasting and Telecommunications Commission (NBTC) has required all telecom operators and Clearing House for Number Portability Co., Ltd. to upgrade the MNP system and start providing the new MNP service in line with the new regulations from Friday, January 20, 2017 onwards. The new regulations aim to improve efficiency and convenience and provide a faster turnaround time in the process, down from 3 days to just 2 days.

Mr. Narupon Rattanasamaharn, Senior Vice President, Head of Regulatory Division, Total Access Communication PLC (dtac) said, “As a telecom operator, dtac is obligated to protect customer rights and has prepared to support and facilitate number porting requests during the 2 phases as follows:

1. Temporary shutdown during the system upgrade from January 13-19, 2017
All MNP requests submitted before 3:30 p.m. of January 13, 2017 will be processed and completed within 3 working days under the old regulations. For MNP requests received after 3:30 p.m. of January 13, 2017, dtac will process the requests immediately after the MNP system is back up and running on January 20, 2017.  All subscribers will receive the same special privileges and promotions.

2. From January 20, 2017 onwards (request to be completed within 2 working days)
dtac will start the new porting process, which requires subscribers to bring their mobile phones and original identification cards to any dtac service center or dtac shop in Thailand. Under the new process, users need to dial *151* followed by their personal identification number and the pound (#) key from the number to be ported. For subscribers using other identification documents, such as passports, they need to SMS their registered identification number, i.e., passport number, to 4444151 to check if there is any overdue payment or if the subscriber’s personal information matches their record with the old operator. The users will receive an SMS with an 8-digit PIN for authorizing the new telecom operator to process the request. The 8-digit PIN is only valid until the midnight of the same day. Subscribers can cancel their porting request by dialing *151*0*personal identification number# or sending an SMS to 4444150. The porting cancelation must be done by 5:30 p.m. of the day of request.

For any question or inquiry, please contact dtac Call Center 1678 or visit any dtac service center. dtac is ready to welcome and service all dtac and number porting subscribers.