April 25, 2017 – dtac enhances digital lifestyle experience with Smart Services, transforming dtac service
centers and digital sales to provide fast, modern, complete, and
comfortable services, such as helping customers find a lucky number or
choose the right package.
Mr. Panya Vechbanyongratana,
Chief Sales Officer, Total Access Communication PLC. or dtac, said,
“With
the current trend of customers shifting to digital services, we see
more than 5 million customers, doubling last year’s number, receiving
services through dtac application, while the number of customers making
payment through kiosks has increased by 113% from
2016. To address customer complaints, such as long waiting time,
hard-to-find lucky numbers, too much and confusing device and package
promotional details, dtac has re-engineered and modernized its service
and digital sales processes with the concept of Smart
Services. At dtac service centers and dtac Infinite, dtac customers now
can experience modern innovation and technology through new services
and technologies that meet the needs of customer lifestyles in the
digital era.”
e-Brochure Wall is an alternative
digital sales channel that allows customers to find a lucky
number according to their destiny number, date of birth, zodiac sign,
Chinese zodiac sign (birth year), or numerology to bring happiness and
balance in life. Customers can choose the right promotion
for themselves on the touch screen of e-Brochure Wall that responds
real time to all requests of dtac customers. They can also scan a QR
code to instantly receive a specific piece of information via email or
SMS, which is environmentally friendly.
Speedy
Queue, accessible through dtac application, offers both convenience and
speedy service through a new queue management system. Its online
queuing allows dtac
customers to get in the virtual queue even before stepping into the
store. In addition, dtac customers can use dtac application to check
their bill, verify actual usage, make payment, report network problem,
provide customer feedback, and check dtac reward
privileges and search for nearby shops or attractions.
dtac service centers and dtac dInfinite stores feature five new digital services:
1. Speedy Queue,
accessible through dtac application, offers convenience and speedy
service through a
new queue management system, which allows dtac customers to get their
request processed faster and get in the virtual queue before entering
the store.
2. Knowledge Table
offers a full load of digital live streaming entertainment via dtac
Music Infinite
and Primetime apps to big-screen tablets, including iPad and Samsung.
dtac customers can enjoy online shopping experience with home delivery
service through dtac online store and make customer enquiries on dtac
community service.
3. Smart Table
lets dtac customers be the first to get hands-on experience of new
devices with demo units
available for all types and models together with the best value deals
from dtac. Easy access to product specifications is also enabled on
Smart Table’s multimedia screen to ensure that customers get the most
up-to-date product information.
4. e-Brochure Wall
facilitates the viewing of the most up-to-date offers and the selection
of the right
promotion on the interactive touch screen for dtac customers. They can
also scan a QR code to instantly receive a specific piece of information
via email or SMS, which is environmentally friendly.
5. Experience Corner keeps customers updated on the latest trends with a showcase of cool gadgets and accessories that digital generation
must not miss in order to be digitally savvy in the current digital era.
