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dtac urges operators to protect mobile customers by complying with the NBTC’s regulations

·Recipient must inform the porting requestors on the conditions/process for port out and services. 
·The porting requestors must fill out and sign the Porting Request Form and also certify by signing the identification card copy and relevant documents including the telecom numbers to be ported out.

·All above is to effectively protect customers against any possible porting out of telecom numbers by non-owners or porting out of numbers against true will of the customers.


February 24, 2016dtac is very pleased that NBTC resolved that all mobile operators shall strictly follow the NBTC’s regulation for mobile number portability and guidelines for porting numbers to another mobile operator especially in convenience store, in order to protect subscribers’ rights. This means that all operators shall ensure that the requestor is well informed of port out by filling out the request form and certify that he or she is the real owner of telecom number and also the owner of the ID cards and relevant documents. This is to prevent possible misuse of ID cards and fraud.

     Mr. Sigvart Voss Eriksen, Chief Marketing Officer, Total Access Communication PLC or dtac said, “dtac has strictly followed the NBTC’s mobile number portability process for porting-in, which requires that the requester fills out an application form and the mobile operator verifies the requester’s actual ID card or other equivalent document, collects a copy of such identification certified true copy by the subscriber’s signature, and return a copy of service agreement to the subscriber. As for porting-out requests, the same practice shall also apply, which means it cannot process any porting request without necessary documents. dtac is fully aware that the NBTC has issued the rules to protect consumer’s rights against wrong doers who look to exploit loopholes in the number portability process and take unfair competitive advantage. It is reported to dtac that most of porting requests initiated in convenience stores are being submitted without necessary documents as required by the NBTC’s regulations. It appears from cases reported to dtac that key requirement of these rules were not followed when porting is made in the convenient stores and such had misled and created confusion and caused subscribers to make a misinformed decision. That act is considered a threat to consumer’s rights, and therefore should not be viewed as just an issue among mobile operators, but a damage to the whole system. The rights of 75 million consumers in Thailand must be protected from exploitation based on unawareness.”
      Under the current situation, dtac believes that all stakeholders, including mobile operators, subscribers, consumer right protection agencies, and most important of all, the NBTC, as the regulator who oversees service quality and creates a sustainable telecommunications services for Thai consumers, should collaborate to resolve the issue in order to elevate service standards and competitive advantage of the Thai economy.